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Design: UX/UI, Visual Design
Research: Stakeholder Interviews
At a Glance

In 2015, Cylance was a young but quickly growing cybersecurity company. They were exploring new directions for one of their flagship products, CylanceProtect, which uses machine learning to detect threats that traditional antivirus software could not. It is a highly capable tool, but the interface catered more toward people with in-depth cybersecurity knowledge.

 

Cylance asked us to rapidly design concepts to make the interface friendly for people who may not be cybersecurity experts but still required to manage a cybersecurity program, often at small or medium-sized companies.

The Challenge

CylanceProtect presents a large amount of deeply technical information that may overwhelm a first-time user or someone with basic cybersecurity knowledge. Although highly capable, the interface did not have a clear workflow that guides someone to identify and address a threat quickly. Our design solution needed to capitalize on the functionality of the tool while making it simple and usable for those across a spectrum of cybersecurity expertise. 

The Challenge Image

How We Did It

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Coming from diverse industry backgrounds and previous experience with cybersecurity products, we acted as an extension of Cylance’s team as dedicated user experience designers and researchers.

The project kicked off with a review of the current CyclanceProtect product and landscape and stakeholder interviews, speaking with individuals across roles, from executives to analysts to understand needs and where this product needed to go in their eyes. Although antivirus and detection capabilities are strong, there were still opportunities to make data easier to analyze and streamline workflows.

 

Our redesign of the tool's dashboard focused on identifying threats at a high level quickly and having the ability to drill down into specific details of a threat, affected devices, and other connections. Because users of this tool may only have a basic cybersecurity skillset, it was important for the interface to guide a user and surface the need to know information when relevant.

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The
Outcomes

We quickly designed a framework for CylanceProtect’s future development so that the interface is easier for a first-time user or someone with minimal cybersecurity knowledge. We first had to understand this user type by interviewing stakeholders, analysts, and executives who were familiar with the product. The final design allowed someone to see threat patterns at a glance and dive into the details before acting. With our design, the interface was simple enough that a novice cybersecurity person is able to move between different levels of view to analyze and manage data efficiently and powerful enough for expert cybersecurity specialists to harness the tool's power without being slowed down. 

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